Atlanta - Creating a Sustainable Knowledge Culture in IT Support

This event will highlight one company's journey in optimizing their internal knowledge base, leading to a 27% reduction in incoming incident creation and improved IT relationships with clients across the organization.  

Layla Lunde is a Knowledge Process Owner at Kwik Trip Inc. The only thing she love more than her family, playing games, cats, and chocolate, is talking about knowledge. She is passionate about making sure all people have access to the best knowledge when they need it most!