BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//HDI Atlanta//Silkstart Technology Inc.//
BEGIN:VTIMEZONE
TZID:US/Eastern
BEGIN:DAYLIGHT
DTSTART;VALUE=DATE-TIME:20260308T020000
TZNAME:EDT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
END:DAYLIGHT
BEGIN:STANDARD
DTSTART;VALUE=DATE-TIME:20261101T020000
TZNAME:EST
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
SUMMARY:Atlanta Virtual Program
DTSTART;TZID=US/Eastern;VALUE=DATE-TIME:20220526T120000
DTEND;TZID=US/Eastern;VALUE=DATE-TIME:20220526T130000
DTSTAMP;VALUE=DATE-TIME:20220331T155105
UID:6245cde91995c705a7be9dd2
DESCRIPTION:Your Brian On CX: A Journey To The Birthplace of Experience It 
 can be so frustrating at times to understand where our customer's 
 perceptions come from.There are a million things we can try\, but which 
 ones are going to truly make a difference when enhancing customer 
 experience? Join Ms. Frizzle's brother\, Nate Frizzle\, as we board the 
 magic experience bus and take a journey into the human brain. Here we will
  find answers to CX mysteries that have alluded us for years. Psychology\,
  after all\, is "Study of the human mind and its functions\, especially 
 those affecting behavior." If you are serious about increasing loyalty... 
 with both your employees and your customers... understanding these 
 principles will make a tremendous difference. key takeaways include: - How
  to more effectively enter the mind of your customer to understand the 
 origin of perceptions - How to leverage design thinking to take VoC 
 priorities and actually do something with them. 
LOCATION:
PRIORITY:5
URL:https://www.hdiatlanta.org:443/events/virtual-chapter-meeting
END:VEVENT
END:VCALENDAR