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PRODID:-//HDI Atlanta//Silkstart Technology Inc.//
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DTSTART;VALUE=DATE-TIME:20260308T020000
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:HDI Expert Insights: The Transition from Customer Management to 
 Experience Management
DTSTART;TZID=US/Eastern;VALUE=DATE-TIME:20221006T140000
DTEND;TZID=US/Eastern;VALUE=DATE-TIME:20221006T150000
DTSTAMP;VALUE=DATE-TIME:20220930T194040
UID:6337463851ea1f05b2008c9e
DESCRIPTION: As the transition from the service economy to the experience 
 economy accelerates\, many of the frameworks\, processes\, and metrics 
 that helped organizations create and preserve business value need re-
 examination and\, in many cases\, replacement. It&rsquo\;s no longer 
 sufficient to base strategic decisions on snapshots that capture how well 
 we are satisfying the needs of employees\, partners\, and customers in a 
 single moment. In the experience economy\, every part of the organization 
 must be able to identify\, measure and react to stakeholders&rsquo\; 
 constantly shifting expectations and perceptions of product and service 
 value. Join HDI Principal Analyst Tim McElgunn and a panel of industry 
 experts and thought leaders\, Rae Ann Bruno\, President\, Business 
 Solutions Training\; Erika Flora\, PMP\, PgMP\, ITIL Expert\, CSM 
 President - IT Consulting/Training\, Beyond20\; Nate Brown\, Senior 
 Director of CX at Arise\, Co-Founder of CX Accelerator\; and Ben Brennan\,
  Founder and CEO of QSTAC\, as they explore how modern enterprises must 
 design\, execute\, and evolve decision-making and business activities to 
 deliver experiences that stakeholders want and expect each time they 
 interact with your organization. Webinar registration link: Expert 
 Insights on the Transition from Customer Management to Experience 
 Management | HDI Webinars (thinkhdi.com) 
LOCATION:Webinar 
PRIORITY:5
URL:https://www.hdiatlanta.org:443/events/hdi-expert-insights-the-
 transition-from-customer-management-to-experience-management
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